Terms and Conditions

COFFEE SELECTION

Most of our coffees are seasonal and therefore the selection and availability may vary from time to time. Pricing is subject to change based on market prices. We will always be upfront and transparent about any upcoming price changes.

PROCESSING TIME

We always strive to get coffee shipped out or delivered as soon as possible. We ship and deliver orders every Tuesday and Friday (with the exception of Holidays). We roast coffee every Monday and Thursday. Orders placed by 8am on roast days will be delivered the following day. Orders placed after the 8am cutoff will be delivered the following scheduled delivery day. For example, if an order is placed at 10am on Monday, it will be delivered on Friday.

Additionally, we do not ship on the weekends or holidays, which may add to your order processing time. You can find our Holiday schedule here.

SHIPPING

Wholesale orders over $250 ship free. We ship via UPS and USPS Monday - Friday. These carriers observe most national holidays, so that may affect shipping times. We do not ship on weekends so any orders placed Thursday afternoon through Sunday afternoon will ship on Monday.

Once your order is fulfilled, your tracking number should automatically populate to the Order History section of your account. You will also receive an email once the order is fulfilled and the tracking number has been generated. 

Please note that once it leaves our facility, all packages are subject to possible delays from the shipping carrier. 

LOCAL DELIVERY

We offer local delivery within 30 miles of St. Petersburg, Florida every Tuesday and Friday (with the exception of Holidays).

For accounts located within 5 miles of St. Pete, we offer free delivery.

For accounts located 5 - 30 miles from St. Pete, we offer free delivery for orders over $250.

If you are within 5-30 miles of St. Pete but your order is less than $250, there is a $20 delivery fee.

When you place your wholesale order online, you can enter your zip code to see if you are eligible for delivery. If eligible, you will be able to select your delivery date.

SUPPORT

We understand having properly working equipment is crucial to a business. We work with a reputable and experienced service partner to troubleshoot and repair coffee equipment. If you are experiencing problems with your equipment, the service partner will be your first point of contact.

If you need recommendations on equipment, have questions about your setup, or need equipment training, we are here to help.

PAYMENT TERMS

At this time, payment is required in full at the time your order is placed.

RETURNS AND EXCHANGES

We cannot accept returns or refunds on coffee due to its persishable nature, but please contact us within 30 days if you have any problems with your coffee order. We want you to love your coffee! 

For all non-coffee items, we can accept returns or refunds for defective, unused or damaged items within 30 days of purchase. Please email info@letslookalive.com with an image of your item that clearly shows a defect or transit damage along with your original order number. We cannot accept returns on worn or washed clothing items.

We are a small operation so at this time the buyer is responsible for return shipping costs.